Terms & Conditions

Rates

Booking for a minimum of two night’s stay is required, Preparation and post-occupation cleaning services are included in the package. Electricity is also included, based on reasonably anticipated daily usage, and you can top this up on the local pay-as-you-go system. Wi-fi internet connectivity is provided on a similar basis. If your stay includes a Wednesday, a cleaner will tidy up for a couple of hours in the morning, without any extra charge. Further housecleaning services can be arranged.

Terms of payment

To secure a reservation for a calendar slot confirmed to be available, a Booking Deposit of 50% is payable to guarantee your accommodation.

Confirmation of receipt of the full balance of your payment is required no later than seven calendar days before the first day of occupation. Failing to do so, unless other arrangements have been agreed and confirmed in writing, will result in the reservation being cancelled.

Breakage/Key deposit

A deposit of R2000.00 is payable at the same time as the balance of the accommodation is paid. This amount, or the prevailing applicable foreign currency rate, is refundable within seven days of your departure, on confirmation all is in order, accepting reasonable wear and tear.

Cancellation policy

More than 30 days before your arrival – If you cancel your booking your deposit will be refunded, at prevailing applicable foreign currency rates if needed, less an amount of 20% of the total rental.

Between 30 and seven days before your arrival, you will forfeit an amount equal to 50% of the total rental.

If you cancel within seven days before your arrival, or whilst in residence, you will forfeit 100% of the total rental paid. If it is possible to rent out the accommodation to another client, you will be refunded on a pro rata basis, less a 15% administration charge.

Arrival and Departure Times

Normal checking in time is after 14h00 on the date of arrival and departure before 10h00 on the last day, unless alternative arrangements have been made. We will communicate more closely with you in the few days before your scheduled arrival, to confirm estimated time of arrival, and arrangements for a meet and greet, with keys.